DS Helpdesk 2.0.6



Publisher Description



NOTE:
According to the otrs.com, starting with OTRS 5, the iPhoneHandler required to run DS Helpdesk is no longer supported. For the moment DS Helpdesk does not work with OTRS version 5.
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The DS Helpdesk App provides users free and mobile access to the OTRS Help Desk System, from any devices running an Android OS.
The application allows remote real-time ticket managing, ensuring a quick response time and user flexibility.

DS Helpdesk is an access interface App not build by otrs.com team and we don't want to take any credit for their work.

Requirements

In order for the DS Helpdesk App to comunicate with the OTRS Help-Desk, it requires that the OTRS has the iPhoneHandle package (http://ftp.otrs.org/pub/otrs/packages/iPhoneHandle-1.0.1.opm) installed.
DS Helpdesk requires an OTRS 3.x version and the corresponding iPhoneHandle 1.0.
Also, an Android device with a 2.1 version or higher is required, along with a high speed internet connection (Wi-Fi or 3G).

Features


OTRS Views

- displays tickets using different view types: "Queue View", "Status View", "Escalation View"
- allows ticket handling customization, according to users' necessities

Personal Tickets

- displays user's tickets grouped by the following criteria: watched, locked and responsible

Ticket Management

- allows users to create new tickets
- provides personalized ticket management, moving a ticket to any different Queue, changing the tickets' owner or closing any specific ticket
- provides the facility of creating new notes, replying to customers using email services, giving the user easy and flexible ways to handle customers requests, thus improving service delivery.

Please note that for using all DS Helpdesk features in OTRS 3.1.1 or new you need to remove some default limitation. To do that please ask your OTRS administrator to go on:



About DS Helpdesk

DS Helpdesk is a free app for Android published in the Office Suites & Tools list of apps, part of Business.

The company that develops DS Helpdesk is Dacher-Systems GmbH. The latest version released by its developer is 2.0.6. This app was rated by 1 users of our site and has an average rating of 5.0.

To install DS Helpdesk on your Android device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2015-06-25 and was downloaded 62 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the DS Helpdesk as malware as malware if the download link to org.dacherSystems.dsHelpdesk is broken.

How to install DS Helpdesk on your Android device:

  • Click on the Continue To App button on our website. This will redirect you to Google Play.
  • Once the DS Helpdesk is shown in the Google Play listing of your Android device, you can start its download and installation. Tap on the Install button located below the search bar and to the right of the app icon.
  • A pop-up window with the permissions required by DS Helpdesk will be shown. Click on Accept to continue the process.
  • DS Helpdesk will be downloaded onto your device, displaying a progress. Once the download completes, the installation will start and you'll get a notification after the installation is finished.



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Click stars to rate this APP!

Users Rating:  
  5.0/5     1
Downloads: 62
Updated At: 2024-03-05
Publisher: Dacher-Systems GmbH
Operating System: Android
License Type: Free